Returns Policy
At Golden Bear Products limited we take pride in the high quality of our products and do our best to only dispatch goods in pristine condition. However
you must notify us either in writing or by email or fax at our addresses or fax number stated in our Contact Details within 7 working days of the date of delivery or, as the case may be, the date of delivery we notified to you. Please include your order number and reason for return in your correspondence. If you fail to notify us within this time, we will have no liability to you in respect of the goods and their non-delivery.
Once we have been notified, at your option, we will:
-
replace or repair any goods that are damaged or defective; or
-
make good any shortage in delivery or non-delivery of any goods; or
-
refund to you the amount you have paid for the goods in question
All damaged or defective goods must be returned to us within 7 working days of notification. Products must be returned in the condition you received them including all original parts, packaging and instructions. Please contact our customer services team for our freepost address.
If you are entitled to a refund we will refund all monies to the credit / debit card used to place the order, as soon as possible.
NB: If a product is returned free of charge but is not damaged or defective on receipt the cost of the return postage will be deducted from your refund.
Your Right of Cancellation
7.1 If you are an individual and buy the goods under the Contract for purposes outside your business, you have the right to cancel the Contract in respect of all or some of the goods you have agreed to buy under the Contract at any time up to the end of eight working days from the date you receive the goods, except as stated in paragraph 7.3
7.2 To exercise your right of cancellation, you must give us, within the period stated in paragraph 7.1, written notice of cancellation by delivering it at or sending it by post, fax or email to the relevant address or email address shown in Contact Details giving details of the goods (or the goods in respect of which the Contract is cancelled), our order number and (where appropriate) their delivery
7.3 You will not have any right to cancel the Contract under this paragraph to the extent that the goods are made to your specification or are clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or comprise audio video recordings or computer software if they are unsealed by you
7.4 If you cancel the Contract in accordance with this paragraph after the goods have been delivered to you, you will be responsible for returning the goods or as the case may be, those in respect of which the Contract has been cancelled, to us at your cost in the state and condition in which they were when delivered including all original parts, sealed packaging and instructions. The goods must be returned to our address shown in Contact Details within 7 days of the date of the notice of cancellation. You must take reasonable care of the goods until they are returned or sent to us and must not use them
7.5 If you cancel the Contract in whole or part in accordance with this paragraph, we will re-credit to your credit or bank debit card or refund you as soon as possible, and in any event within 30 days of receipt of the notice of cancellation, any sum debited by us to your card or paid by you for the goods in respect of which the Contract is cancelled less any costs recoverable under paragraph 7.6
7.6 If you do not return the goods as required, we may recover them and charge you for the direct costs of recovery