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Our Customer Promise

The Golden Bear Toys Customer Promise

At Golden Bear Products Limited, we are completely dedicated to offering our customers a 1st class customer service and an all round enjoyable shopping experience. We pride ourselves on our hassle free service and fantastic choice of ‘must have’ character toys that exceed your expectations. When you purchase a toy from Golden Bear Products Limited you can be confident of its extremely high quality, attention to detail and the support of one of the UK’s leading toy manufacturers.

DELIVERY 
We use a fast and reliable delivery service to ensure that all of your delivery requirements are met. We continually review our carriers and our delivery rates to ensure we continue to offer a great delivery service at a competitive rate. Click here to view our delivery rates.
UNSUBSCRIBE
To unsubscribe or change your subscription to any of our personal notification services, please click here to contact us.
RETURNS
If you receive a faulty or damaged item, an incorrect order or you are dissatisfied in anyway with your items please return it to us within 5 days to receive a refund. Our returns policy and refund policy will inform you how to proceed in this instance. This does not affect your statutory rights.
SPARE PARTS
We understand that toys can be broken when they are played with and parts may need to be replaced. If you require a spare part for of our products, please click here to contact our customer services team.
COMPLAINTS
If you have a complaint you would like to make about Golden Bear Products Limited we would like to know so we can improve our service. Please click here to contact our complaints department direct who will consider your complaint and respond within 48 hours. We take all complaints and feedback seriously. 
PRIVACY
Golden Bear Products Limited will not share your data with third parties without your prior permission. We are committed to protecting your privacy and we fully comply with the data protection laws applicable in the UK. To learn more about our privacy policy, please click here.