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Security & Privacy

Privacy Policy

This statement applies to Golden Bear Products Limited web sites worldwide.
We will do nothing with your personal data that you would not anticipate from a privacy conscious company with a contact strategy founded on permission based marketing. Your data will not be disclosed to any other party without your consent unless they act in the capacity of a data processor under our contractual obligations, or we are obliged to by law.

We will use the information you provide, or gathered from web-based technology, to try to sell you our services and those of our partner organisations. If we exceed the bounds of reasonable expectations you will exercise your right to leave and we will have lost you as a valued customer. This is not in our interest.

We seek your permission not through a 'tick box' mentality but by your assessment of our merit and worth as a trusted supplier. Should we fail, you may unsubscribe from our services at any time by visiting your ‘My Account’ on our website and updating your marketing preferences, or by contacting us from our contact details.

LEARN MORE ABOUT THE INFORMATION WE COLLECT AND HOW WE USE IT

This privacy policy sets out how Golden Bear Products Limited uses and protects any information that you give Golden Bear Products Limited when you use this website.
Golden Bear Products Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
Golden Bear Products Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/03/2016. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on www.goldenbeartoys.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, develop and improve our business and understand your needs and provide you with a better service. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email, mail, fax and SMS about other products and services which we offer which may be of interest to you. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact details.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.
We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. When we temporarily provide personal information to companies that perform services for us, such as send you email or samples, we require those companies to protect the information in the same manner as Golden Bear Products Limited. These service companies cannot use your information for any other purposes than the reason you provided it to Golden Bear Products Limited.
Where you have consented when providing us with your details, we may also allow other companies to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know, our contact details are on the website. From time to time we may also send you information about other company's goods and services which we think may be of interest to you. You can tell us to stop this at any time by writing to or emailing us at contact details.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, or as part of any business restructuring or re-organisation, your information may be disclosed to our new business partners or owners, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

We use traffic log cookies to identify which pages are being used. Cookies are small text files which that a website transfers to the hard drive on your device to store and sometimes track information about you.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your device when you access the website. We use cookies for the following purposes:

  • to make your experience of the website more efficient (for example cookies make it easier for you to log on to and use the website during future visits)
  • to better target our marketing and advertising campaigns by personalising the content of the website for you.
  • to track how our website is used (by allowing us to monitor website traffic) and to
    and to improve and update our content.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you (including your payment card details), other than the data you choose to share with us.

We use persistent cookies (also know as “tracking cookies”) on the website which collects information about how you use our website. These cookies are stored on your device between browsing sessions. They enable us to recognise you on you return, to remember your preferences and to tailor services to you.

We use Google Analytics which uses cookies to help us analyse how you use the website. Google Analytics is a web analytics service provided by Google Inc who are based in the USA. As a result, information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the USA. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.

Google Analytics counts the number of visitors and tells us things about their behaviour overall. The cookies collect information in an anonymous form, including the number of visitors to the website, where they came from and the pages they visited. We use the information to compile reports and help us improve the website.

Here is a list of cookies that we use, including the purposes for which we use them. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

_utma, _utmb, _utmc, _utmz - Google tracking cookies for Google Analytics, store information about your session.

DoubleClick – first and third party cookies used for advertising and remarketing campaigns. Up to two years. For more information, click here.

 

The law states that we can store cookies on your device if they are essential to the operation of the website. For all other cookies, such as those described above, we need your permission.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You may set up your device to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our website.
If you do not wish to receive cookies in the future, please let us know at info@goldenbeartoys.co.uk. If you would like further information about cookie technology, its use in marketing and how to block or delete them, please visit www.allaboutcookies.org, www.aboutcookies.org or the wikipedia entry for HTTP Cookies.

INFORMATION AUTOMATICALLY COLLECTED FROM YOUR DEVICE

When you visit the website our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the website and to collect demographic information for aggregation purposes.
We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

LINKS TO OTHER WEBSITES

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

SECURITY AND DATA RETENTION

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You have the right to access the details of personal information which we hold about you under the Data Protection Act 1998. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
If you would like a copy of the information held on you please write to: Golden Bear Products Limited Hortonwood 40, Telford, Shropshire, TF1 7EY. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us you may do so at any time visiting your 'My Account' feature.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to customerservices@goldenbeartoys.co.uk or Golden Bear Products Limited Hortonwood 40, Telford, Shropshire, TF1 7EY.