Despatch and Delivery
All orders will be despatched within 5 working days.
All orders will be sent by Royal Mail 48 hours tracked at a standard rate of £4.99.
Please note: We currently post to UK address only (excluding The Channel Islands).
My product is faulty, what do I do next?
We’re sorry to hear that you received a faulty product. Please refer to our Shipping & Returns information for details on how to proceed.
I'm a retailer and would like to become a stockist. How/where do I apply?
We have a team of agents across the country that are waiting to hear from you. Contact us to find out who looks after your area.
Can I obtain spare parts for my Golden Bear product?
We don’t always have spare parts but we are happy to check for you, please check our spare parts shop or contact our customer service team.
Can’t find the information you need? Contact us, and we’ll be glad to help you directly.