Home » FAQ's

Our customer service team have been super helpful and collated a list of our frequently asked questions for you. If you cannot find an answer on this page please do not hesitate to contact us.


We have a team of agents across the country that are waiting to hear from you. Contact us to find out who looks after your area.

Golden Bear Toys are available online or from all good toy shops up and down the country - for more information, contact our customer service team. View our stockists here.

We don't always have spare parts for older products, but we are happy to check for you, please contact our customer service team.

We are sorry you have a faulty product. Please return your product to the retailer it was purchased from with proof of purchase. Alternatively please contact our customer service team for further advice and assistance.